Frequently Asked Questions
Wig Maintenance & Styling
Can I use heat tools on my synthetic wig?
Can I use regular hair products on my synthetic wig/hairpiece?
Do I need special products for my wig?
All wigs/hairpieces will need to be cleaned regularly. You will need a shampoo and conditioner appropriate for the type or hair or fiber in your piece.
Are human hair wigs hard to maintain?
Can I use glue on my lace front wig?
Joi Wig only carries glueless lace front wigs. These wigs are designed to stay secure without the use of glues, tape, etc. If you need extra security but do not want to use glue, we recommend using a wig grip under your piece.
How often should I wash my piece?
Wash intervals may vary depending on frequency of wear, activty level, and any other factors that could affect how quickly a piece gets dirty. With average wear, we recommend the following wash intevals: For synthetic hair, we recommend washing after 20 - 25 wears. For human hair, we recommend washing after 15-20 wears.
Is it possible to color or dye synthetic hair?
No, you cannot color synthetic hair. You can only color human hair.
How should I store my wig?
We recommend storing your wig on a wire stand. This allows your wig to keep its shape/style and air out between wears. Wire stands also double as a convenient place to let your piece air dry after washing. You may also store your piece on a foam head. However, foam heads may stretch the wig cap if put on wet to air dry.
Types of Hair
What is the difference between human hair and synthetic hair?
What is the difference between virgin and processed human hair?
What is Remy hair?
Remy hair refers to human hair in which the cuticle of each strand has been carefully aligned in the same direction. This provides a more managable and softer wig with less frizz and tangling than non-Remy hair.
How long does a wig last?
Can I sleep in my wig?
How much does a wig cost?
Why shouldn't I purchase wigs on the internet?
Purchasing wigs on the internet can be very risky and difficult. There is no substitute for seeing, touching, or trying on a wig in person. Most wigs need customizing such as cutting, styling, and sizing to fit client's facial features. There are also many fradulent and seemingly cheap sites selling counterfeit or inferior quality wigs. With wigs you truly get what you pay for.
Will insurance cover my wig?
Can I go swimming in my wig?
Do you have a private room?
Yes, we offer a private room for your comfort and privacy. If you wish to reserve the private room for your consultation, please let us know when you schedule your appointment.
Do you buy hair or take hair donations?
No, we do not buy hair or take donations. Please check out Wigs for Kids under Support, if you wish to donate hair.
How many people can I bring?
As of right now, due to COVID 19, we are allowing a maximum of two guests per client. Masks are required for each individual.
Do you offer hair extension services?
No, we do not provide these services. We offer alternatives such as hairpieces and toppers to help with hair thinning.
Can you make wigs from my own hair?
No, we do not offer this service. All of our wigs are supplied by quality manufacturers. We do not manufacture any wigs in house.
Do you offer services for pieces purchased from other retailers?
We may service other retailer's pieces after a condition assessment by one of our consultants or stylists, and the signing of a liability waiver.
Do you bleach knots?
No, we do not bleach knots.
Do you install wigs?
No, we do not offer install services. All of the pieces we sell can be worn easily and securely without the use glues or other installation methods. If a wig needs a bit more securing, we also offer reliable wig grips that will aid in securing your piece.
Can you color synthetic pieces?
No, synthetic fibers cannot be colored.
What services do you offer?
We offer cutting, washing, styling, detangling, refreshing, deep conditioning treatments, and restoration services for both synthetic and human hair pieces.
What precautions are in place for COVID 19?
We are open on an appointment only basis with a maximum of two guests per client. ALL customers are required to wear a mask. A separate, private room is available for clients who wish to be cautious.