Question 1

What services do you offer?

Accepted Answer

We offer cutting, washing, styling, detangling, refreshing, deep conditioning treatments, and restoration services for both synthetic and human hair pieces.
 
We also offer coloring, and perming for human hair pieces only if it is determined the piece can withstand processing. 
 
Pieces purchased from other retialers will require a condition assessment by our consultants or stylists, and the signing of a liability waiver before services are performed.
 
We also offer size customization services, if needed, for pieces purchased from our salon.

Question 2

What services do you offer?

Accepted Answer

We offer cutting, washing, styling, detangling, refreshing, deep conditioning treatments, and restoration services for both synthetic and human hair pieces.
 
We also offer coloring, and perming for human hair pieces only if it is determined the piece can withstand processing. 
 
Pieces purchased from other retialers will require a condition assessment by our consultants or stylists, and the signing of a liability waiver before services are performed.
 
We also offer size customization services, if needed, for pieces purchased from our salon.

Question 3

Can I use heat tools on my synthetic wig?

Accepted Answer

That depends on the type of synthetic fibers that your wig was made with. Some synthetic pieces are heat-friendly up to 350 degrees. Others may be damaged from any high heat source. If you are unsure of the type of synthetic fibers in your piece, please contact us before using heat tools. Alternatively, Joi Wig would be more than happy to style your piece with non-heat methods.

Question 4

How long does a wig last?

Accepted Answer

Wig longevity depends on how well you maintain your wig, the quality of the piece, and the frequency of wear. We cannot guarantee a specific lifespan of a piece because of these subjective factors.

Question 5

How long does a wig last?

Accepted Answer

Wig longevity depends on how well you maintain your wig, the quality of the piece, and the frequency of wear. We cannot guarantee a specific lifespan of a piece because of these subjective factors.

Question 6

Can I use heat tools on my synthetic wig?

Accepted Answer

That depends on the type of synthetic fibers that your wig was made with. Some synthetic pieces are heat-friendly up to 350 degrees. Others may be damaged from any high heat source. If you are unsure of the type of synthetic fibers in your piece, please contact us before using heat tools. Alternatively, Joi Wig would be more than happy to style your piece with non-heat methods.

Question 7

Can I use regular hair products on my synthetic wig/hairpiece?

Accepted Answer

We recommend using products made specifically for use on synthetic fibers. Regular hair products may be too harsh or cause unwanted and difficult to remove buildup. Joi Wig carries a variety of products that are safe to use on all types of wigs/hairpieces.

Question 8

Will insurance cover my wig?

Accepted Answer

We are currently not an in-network provider with any health insurance companies. Most companies will reimburse a portion of your wig or “cranial prosthesis” for certain diagnosis. Please check with your provider and insurance company ahead of time to verify your coverage.

Question 9

Do you offer services for pieces purchased from other retailers?

Accepted Answer

We may service other retailer's pieces after a condition assessment by one of our consultants or stylists, and the signing of a liability waiver.
 
These case by case services may include cutting, washing, styling, detangling, refreshing, deep conditioning treatments, and de-frizzing treatments for both synthetic and human hair pieces.
 
We also offer coloring, and perming for human hair pieces only if it is determined the piece can withstand processing.

Question 10

Do you offer services for pieces purchased from other retailers?

Accepted Answer

We may service other retailer's pieces after a condition assessment by one of our consultants or stylists, and the signing of a liability waiver.
 
These case by case services may include cutting, washing, styling, detangling, refreshing, deep conditioning treatments, and de-frizzing treatments for both synthetic and human hair pieces.
 
We also offer coloring, and perming for human hair pieces only if it is determined the piece can withstand processing.

Question 11

Can I use regular hair products on my synthetic wig/hairpiece?

Accepted Answer

We recommend using products made specifically for use on synthetic fibers. Regular hair products may be too harsh or cause unwanted and difficult to remove buildup. Joi Wig carries a variety of products that are safe to use on all types of wigs/hairpieces.

Question 12

Will insurance cover my wig?

Accepted Answer

We are currently not an in-network provider with any health insurance companies. Most companies will reimburse a portion of your wig or “cranial prosthesis” for certain diagnosis. Please check with your provider and insurance company ahead of time to verify your coverage.

Question 13

Do you offer hair extension services?

Accepted Answer

No, we do not provide these services. We offer alternatives such as hairpieces and toppers to help with hair thinning.

Question 14

Do I need special products for my wig?

Accepted Answer

All wigs/hairpieces will need to be cleaned regularly. You will need a shampoo and conditioner appropriate for the type or hair or fiber in your piece.
 
Other products may be necessary depending on the hair type and style of your piece. Long or curly synthetic pieces that can become damaged with aggressive brushing are easily detangled with a synthetic specific conditioning spray. And human hair products should always be treated with a heat protectant prior to heat styling. 
 
If you woudl like suggestions of products to help you protect your investment, give us a call!

Question 15

Do I need special products for my wig?

Accepted Answer

All wigs/hairpieces will need to be cleaned regularly. You will need a shampoo and conditioner appropriate for the type or hair or fiber in your piece.
 
Other products may be necessary depending on the hair type and style of your piece. Long or curly synthetic pieces that can become damaged with aggressive brushing are easily detangled with a synthetic specific conditioning spray. And human hair products should always be treated with a heat protectant prior to heat styling. 
 
If you woudl like suggestions of products to help you protect your investment, give us a call!

Question 16

Do you offer hair extension services?

Accepted Answer

No, we do not provide these services. We offer alternatives such as hairpieces and toppers to help with hair thinning.

Question 17

Do you bleach knots?

Accepted Answer

No, we do not bleach knots.

Question 18

How much does a wig cost?

Accepted Answer

Wigs vary greatly in price depending on several factors. The quality of hair, cap, and construction can all make a big difference in how much a piece costs. Please give us a call to discuss the specifics of your needs to determine a price range.

Question 19

Are human hair wigs hard to maintain?

Accepted Answer

In terms of maintenance, human hair is about the same maintenance as a synthetic wig. However, human hair can require more styling than synthetic hair depending on what type of style you are looking to achieve.
 
We also sell professional canvas block heads that make styling your human hair easier than styling on yourself. For more information on how to style a human hair wig, please refer to the Human Hair Maintenance page under Guides.

Question 20

Do you bleach knots?

Accepted Answer

No, we do not bleach knots.

Question 21

Are human hair wigs hard to maintain?

Accepted Answer

In terms of maintenance, human hair is about the same maintenance as a synthetic wig. However, human hair can require more styling than synthetic hair depending on what type of style you are looking to achieve.
 
We also sell professional canvas block heads that make styling your human hair easier than styling on yourself. For more information on how to style a human hair wig, please refer to the Human Hair Maintenance page under Guides.

Question 22

How much does a wig cost?

Accepted Answer

Wigs vary greatly in price depending on several factors. The quality of hair, cap, and construction can all make a big difference in how much a piece costs. Please give us a call to discuss the specifics of your needs to determine a price range.

Question 23

Can I use glue on my lace front wig?

Accepted Answer

Joi Wig only carries glueless lace front wigs. These wigs are designed to stay secure without the use of glues, tape, etc. If you need extra security but do not want to use glue, we recommend using a wig grip under your piece.

Question 24

Do you install wigs?

Accepted Answer

No, we do not offer install services. All of the pieces we sell can be worn easily and securely without the use glues or other installation methods. If a wig needs a bit more securing, we also offer reliable wig grips that will aid in securing your piece.

Question 25

Do you install wigs?

Accepted Answer

No, we do not offer install services. All of the pieces we sell can be worn easily and securely without the use glues or other installation methods. If a wig needs a bit more securing, we also offer reliable wig grips that will aid in securing your piece.

Question 26

Can I sleep in my wig?

Accepted Answer

We do not recommend sleeping in your wig. It can be uncomfortable, may tangle, and may decrease the lifespan of your wig.

Question 27

Can I use glue on my lace front wig?

Accepted Answer

Joi Wig only carries glueless lace front wigs. These wigs are designed to stay secure without the use of glues, tape, etc. If you need extra security but do not want to use glue, we recommend using a wig grip under your piece.

Question 28

Can I sleep in my wig?

Accepted Answer

We do not recommend sleeping in your wig. It can be uncomfortable, may tangle, and may decrease the lifespan of your wig.

Question 29

Can you color synthetic pieces?

Accepted Answer

No, synthetic fibers cannot be colored.

Question 30

Why shouldn't I purchase wigs on the internet?

Accepted Answer

Purchasing wigs on the internet can be very risky and difficult. There is no substitute for seeing, touching, or trying on a wig in person. Most wigs need customizing such as cutting, styling, and sizing to fit client's facial features. There are also many fradulent and seemingly cheap sites selling counterfeit or inferior quality wigs. With wigs you truly get what you pay for.

Question 31

What is the difference between human hair and synthetic hair?

Accepted Answer

Synthetic hair is made of synthetic fiber. Synthetic wigs are permanently styled and retian their shape after washing.
 
Human hair wigs are made of real human hair. They may be styled in the same way as a natural head of hair and will need to be restyled after washing.

Question 32

What is the difference between human hair and synthetic hair?

Accepted Answer

Synthetic hair is made of synthetic fiber. Synthetic wigs are permanently styled and retian their shape after washing.
 
Human hair wigs are made of real human hair. They may be styled in the same way as a natural head of hair and will need to be restyled after washing.

Question 33

Why shouldn't I purchase wigs on the internet?

Accepted Answer

Purchasing wigs on the internet can be very risky and difficult. There is no substitute for seeing, touching, or trying on a wig in person. Most wigs need customizing such as cutting, styling, and sizing to fit client's facial features. There are also many fradulent and seemingly cheap sites selling counterfeit or inferior quality wigs. With wigs you truly get what you pay for.

Question 34

Can you color synthetic pieces?

Accepted Answer

No, synthetic fibers cannot be colored.

Question 35

Can you make wigs from my own hair?

Accepted Answer

No, we do not offer this service. All of our wigs are supplied by quality manufacturers. We do not manufacture any wigs in house.

Question 36

Can you make wigs from my own hair?

Accepted Answer

No, we do not offer this service. All of our wigs are supplied by quality manufacturers. We do not manufacture any wigs in house.

Question 37

What is the difference between virgin and processed human hair?

Accepted Answer

Virgin human hair has never been color treated or processed which provides more flexibility and reliebility when chemically treated or colored.
 
Processed human hair has already been chemically treated by the manufacturer to obtain its color or style. This may affect what chemical treatments can be applied reliably.

Question 38

What is the difference between virgin and processed human hair?

Accepted Answer

Virgin human hair has never been color treated or processed which provides more flexibility and reliebility when chemically treated or colored.
 
Processed human hair has already been chemically treated by the manufacturer to obtain its color or style. This may affect what chemical treatments can be applied reliably.

Question 39

What is Remy hair?

Accepted Answer

Remy hair refers to human hair in which the cuticle of each strand has been carefully aligned in the same direction. This provides a more managable and softer wig with less frizz and tangling than non-Remy hair.

Question 40

What is Remy hair?

Accepted Answer

Remy hair refers to human hair in which the cuticle of each strand has been carefully aligned in the same direction. This provides a more managable and softer wig with less frizz and tangling than non-Remy hair.

Question 41

Can I go swimming in my wig?

Accepted Answer

We strongly sadvise against swimming in your wig. Pool chemicals and saltwater can damage your wig and decrease its longevity.

Question 42

Can I go swimming in my wig?

Accepted Answer

We strongly sadvise against swimming in your wig. Pool chemicals and saltwater can damage your wig and decrease its longevity.

Question 43

How often should I wash my piece?

Accepted Answer

Wash intervals may vary depending on frequency of wear, activty level, and any other factors that could affect how quickly a piece gets dirty. With average wear, we recommend the following wash intevals: For synthetic hair, we recommend washing after 20 - 25 wears. For human hair, we recommend washing after 15-20 wears.

Question 44

How often should I wash my piece?

Accepted Answer

Wash intervals may vary depending on frequency of wear, activty level, and any other factors that could affect how quickly a piece gets dirty. With average wear, we recommend the following wash intevals: For synthetic hair, we recommend washing after 20 - 25 wears. For human hair, we recommend washing after 15-20 wears.

Question 45

Is it possible to color or dye synthetic hair?

Accepted Answer

No, you cannot color synthetic hair. You can only color human hair.

Question 46

Is it possible to color or dye synthetic hair?

Accepted Answer

No, you cannot color synthetic hair. You can only color human hair.

Question 47

How should I store my wig?

Accepted Answer

We recommend storing your wig on a wire stand. This allows your wig to keep its shape/style and air out between wears. Wire stands also double as a convenient place to let your piece air dry after washing. You may also store your piece on a foam head. However, foam heads may stretch the wig cap if put on wet to air dry.

Question 48

How should I store my wig?

Accepted Answer

We recommend storing your wig on a wire stand. This allows your wig to keep its shape/style and air out between wears. Wire stands also double as a convenient place to let your piece air dry after washing. You may also store your piece on a foam head. However, foam heads may stretch the wig cap if put on wet to air dry.

Question 49

Do you have a private room?

Accepted Answer

Yes, we offer a private room for your comfort and privacy. If you wish to reserve the private room for your consultation, please let us know when you schedule your appointment.

Question 50

Do you have a private room?

Accepted Answer

Yes, we offer a private room for your comfort and privacy. If you wish to reserve the private room for your consultation, please let us know when you schedule your appointment.

Question 51

Do you buy hair or take hair donations?

Accepted Answer

No, we do not buy hair or take donations. Please check out Wigs for Kids under Support, if you wish to donate hair.

Question 52

Do you buy hair or take hair donations?

Accepted Answer

No, we do not buy hair or take donations. Please check out Wigs for Kids under Support, if you wish to donate hair.

Question 53

How many people can I bring?

Accepted Answer

As of right now, due to COVID 19, we are allowing a maximum of two guests per client. Masks are required for each individual.

Question 54

How many people can I bring?

Accepted Answer

As of right now, due to COVID 19, we are allowing a maximum of two guests per client. Masks are required for each individual.

Question 55

What precautions are in place for COVID 19?

Accepted Answer

We are open on an appointment only basis with a maximum of two guests per client. We no longer require vaccinated customers to wear a mask. A separate, private room is available for clients who wish to be cautious.
 
We also offer no contact, drop-off maintenance services, and we have installed a plexiglass barrier at our check out counter. 
 
For cleaning and sanitization, we disinfect chairs and equipment in between each client. Our chairs are distanced six feet apart. As usual, we provide a new wig cap for each client, which is included with the purchase of your wig. We have plastic wrapped our styling heads to ensure each wig is serviced on a clean surface.

Question 56

What precautions are in place for COVID 19?

Accepted Answer

We are open on an appointment only basis with a maximum of two guests per client. ALL customers are required to wear a mask. A separate, private room is available for clients who wish to be cautious.
 
We also offer no contact, drop-off maintenance services, and we have installed a plexiglass barrier at our check out counter. 
 
For cleaning and sanitization, we disinfect chairs and equipment in between each client. Our chairs are distanced six feet apart. As usual, we provide a new wig cap for each client, which is included with the purchase of your wig. We have plastic wrapped our styling heads to ensure each wig is serviced on a clean surface.

FAQ

Frequently Asked Questions

What services do you offer?

What services do you offer?

Can I use heat tools on my synthetic wig?

How long does a wig last?

How long does a wig last?

Can I use heat tools on my synthetic wig?

Can I use regular hair products on my synthetic wig/hairpiece?

Will insurance cover my wig?

Do you offer services for pieces purchased from other retailers?

Do you offer services for pieces purchased from other retailers?

Can I use regular hair products on my synthetic wig/hairpiece?

Will insurance cover my wig?

Do you offer hair extension services?

Do I need special products for my wig?

Do I need special products for my wig?

Do you offer hair extension services?

Do you bleach knots?

How much does a wig cost?

Are human hair wigs hard to maintain?

Do you bleach knots?

Are human hair wigs hard to maintain?

How much does a wig cost?

Can I use glue on my lace front wig?

Do you install wigs?

Do you install wigs?

Can I sleep in my wig?

Can I use glue on my lace front wig?

Can I sleep in my wig?

Can you color synthetic pieces?

Why shouldn't I purchase wigs on the internet?

What is the difference between human hair and synthetic hair?

What is the difference between human hair and synthetic hair?

Why shouldn't I purchase wigs on the internet?

Can you color synthetic pieces?

Can you make wigs from my own hair?

Can you make wigs from my own hair?

What is the difference between virgin and processed human hair?

What is the difference between virgin and processed human hair?

What is Remy hair?

What is Remy hair?

Can I go swimming in my wig?

Can I go swimming in my wig?

How often should I wash my piece?

How often should I wash my piece?

Is it possible to color or dye synthetic hair?

Is it possible to color or dye synthetic hair?

How should I store my wig?

How should I store my wig?

Do you have a private room?

Do you have a private room?

Do you buy hair or take hair donations?

Do you buy hair or take hair donations?

How many people can I bring?

How many people can I bring?

What precautions are in place for COVID 19?

What precautions are in place for COVID 19?