Frequently asked questions
Wig Maintenance and Styling
Can I use heat tools on my synthetic wig?
Can I use regular hair products on my synthetic wig/hairpiece?
Do I need special products for my wig?
Besides maintenance products like shampoo and conditioner, we highly recommend other products to take care of your wig. For synthetic pieces, especially longer ones, we recommend our conditioning mist to help with detangling and preserving the ends of your wig.
Are human hair wigs hard to maintain?
Can I use glue on my lace front wig?
Glue can be applied to secure a lace front wig. All of the wigs we carry do not require the use of glue to be worn properly. We recommend wearing a wig grop for extra security in place of glue, tape, or clips.
Do you style or cut wigs not purchased from your store?
It depends, it must be evaluated first by the stylist to ensure we are confidently able to achieve the style or cut you would like. You also must fill out a release form before any services are performed.
How often should I wash my piece?
For synthetic hair, we recommend washing after 20 - 25 wears. For human hair, we recommend washing after 15-20 wears.
Can you color or dye synthetic hair?
No, you cannot dye synthetic hair. You can only dye human hair.
How should I store my wig?
We recommend storing your wig on a wire stand to allow your wig to air out or dry after washing. You may also store it on a foam head. DO NOT place your wig when it is wet on a foam head. This may cause your wig to stretch.
Types of Hair
What is the difference between human hair and synthetic hair?
What is the difference between virgin and processed human hair?
What is Remy hair?
Remy refers to human hair where the cuticle is kept pointed in the same direction as the hairs next to it. Because all the hair flows naturally from the same direction, Remy hair stays silkier and softer. The advantage to Remy hair is it is less prone to tangles and knotting
How long does a wig last?
Can I sleep in my wig?
How much does a wig cost?
Why shouldn't I purchase wigs on the internet?
Purchasing wigs on the internet can be very risky and difficult. There are many fradulent sites selling counterfeit wigs for less. Most wigs need customizing such as sizing, cutting, styling to fit client's facial features. It is also hard to determine the actual color of the wig by solely looking online.
Do you offer hair extensions or wig installation services?
No, we do not provide these services. We offer other alternatives such as hairpieces and toppers to help with thinning around the crown.
Can you make wigs from my own hair?
No, we currently do not offer this service.
Will insurance cover my wig?
Can I go swimming in my wig?
Do you have a private room?
Yes, we offer a private room for your comfort and privacy. If you wish to reserve the private room for your consultation, please let us know when you schedule an appointment.
Do you buy hair or take hair donations?
No, we do not buy hair or take donations. Please check out Wigs for Kids under Support, if you wish to donate hair.
How many people can I bring?
As of right now, due to COVID 19, we are allowing a maximum of two guests per client. Masks are required for each individual.
What precautions are in place for COVID 19?
We are open on an appointment only basis with a maximum of two guests per client. We offer no contact drop off maintenance services. Everyone in our store is required to wear a mask.