FAQ

Frequently asked questions

Wig Maintenance and Styling

Can I use heat tools on my synthetic wig?

It depends on what type of synthetic hair you have purchased. Some synthetic pieces may be heat-friendly (which we will notify you if it is), but we suggest using low heat up to a maximum of 350 degrees. If you would like some additional styling done, we suggest setting your wig with rollers or you may bring it into us for service.



Can I use regular hair products on my synthetic wig/hairpiece?

We recommend using wig shampoo and wig spray on your synthetic piece because regular hair products may be too harsh on the synthetic fibers. Regular hairspray may cause build-up and may be difficult to remove when washing.



Do I need special products for my wig?

Besides maintenance products like shampoo and conditioner, we highly recommend other products to take care of your wig. For synthetic pieces, especially longer ones, we recommend our conditioning mist to help with detangling and preserving the ends of your wig. For human hair, we recommend a deep conditioning treatment such as keratin to replenish and hydrate the hair. If you plan on heat styling your human hair wig, we also recommend a using a heat protectant every time.



Are human hair wigs hard to maintain?

In terms of maintenance, human hair is about the same maintenance as a synthetic wig. However, human hair can require more styling than synthetic hair depending on what type of style you are looking to achieve. We also sell professional canvas block heads that make styling your human hair easier than styling on yourself. For more information on how to style a human hair wig, please refer to the Human Hair Maintenance page under Guides.



Can I use glue on my lace front wig?

Glue can be applied to secure a lace front wig. All of the wigs we carry do not require the use of glue to be worn properly. We recommend wearing a wig grop for extra security in place of glue, tape, or clips.



Do you style or cut wigs not purchased from your store?

It depends, it must be evaluated first by the stylist to ensure we are confidently able to achieve the style or cut you would like. You also must fill out a release form before any services are performed.



How often should I wash my piece?

For synthetic hair, we recommend washing after 20 - 25 wears. For human hair, we recommend washing after 15-20 wears.



Can you color or dye synthetic hair?

No, you cannot dye synthetic hair. You can only dye human hair.



How should I store my wig?

We recommend storing your wig on a wire stand to allow your wig to air out or dry after washing. You may also store it on a foam head. DO NOT place your wig when it is wet on a foam head. This may cause your wig to stretch.



Types of Hair

What is the difference between human hair and synthetic hair?

Synthetic hair is made out of synthetic fiber making it able to hold its style even after washing. Human hair is real hair that may need to be re-styled like your own hair after washing.



What is the difference between virgin and processed human hair?

Virgin human hair has never been color treated or processed. Therefore, virgin human hair have more flexibility to be chemically treated. Processed human hair has already been dyed or chemically treated to obtain its color or style. It is possible to lowlight or process this type of hair darker but lifting color or highlighting process hair may be difficult or not possible without damaging the hair.



What is Remy hair?

Remy refers to human hair where the cuticle is kept pointed in the same direction as the hairs next to it. Because all the hair flows naturally from the same direction, Remy hair stays silkier and softer. The advantage to Remy hair is it is less prone to tangles and knotting



General Questions

How long does a wig last?

Wig longevity depends on how well you maintain your wig, the quality of the piece, and how frequently you are wearing your wig. We cannot guarantee a specific lifespan of a piece because of these subjective factors.



Can I sleep in my wig?

We do not recommend sleeping in your wig. It can be uncomfortable, may tangle, and may decrease the lifespan of your wig.



How much does a wig cost?

We have a very large price range varying on the type of hair, cap, and quality of wigs. Cost factors of wigs include monofilament, hand-tied, French top, lace front, etc.



Why shouldn't I purchase wigs on the internet?

Purchasing wigs on the internet can be very risky and difficult. There are many fradulent sites selling counterfeit wigs for less. Most wigs need customizing such as sizing, cutting, styling to fit client's facial features. It is also hard to determine the actual color of the wig by solely looking online.



Do you offer hair extensions or wig installation services?

No, we do not provide these services. We offer other alternatives such as hairpieces and toppers to help with thinning around the crown.



Can you make wigs from my own hair?

No, we currently do not offer this service.



Will insurance cover my wig?

We are currently not an in-network provider with any health insurance companies. Most companies will reimburse a portion of your wig or “cranial prosthesis.” Please check with your provider ahead of time to verify your coverage.



Can I go swimming in my wig?

We strongly suggest not to go swimming in your wig. Pool chemicals and saltwater can damage your wig and decrease the longevity of your wig.



Do you have a private room?

Yes, we offer a private room for your comfort and privacy. If you wish to reserve the private room for your consultation, please let us know when you schedule an appointment.



Do you buy hair or take hair donations?

No, we do not buy hair or take donations. Please check out Wigs for Kids under Support, if you wish to donate hair.



How many people can I bring?

As of right now, due to COVID 19, we are allowing a maximum of two guests per client. Masks are required for each individual.



What precautions are in place for COVID 19?

We are open on an appointment only basis with a maximum of two guests per client. We offer no contact drop off maintenance services. Everyone in our store is required to wear a mask. For cleaning and sanitization, we disinfect chairs and equipment in between each client. Our chairs are distanced six feet apart. Per usual, we provide a new wig cap for each client, which is included with the purchase of your wig. We have plastic wrapped our styling heads to ensure each wig that is maintenanced on a clean surface. We have also installed a plastic shield at our check out counter.



Location: 6691-E Backlick Rd. Springfield, VA 22150 |  Phone: (703) 913-9447